Shipping Policy

Effective Date: July 20, 2026

At Heritagewear, we are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy outlines how we process, dispatch, and deliver orders within India and internationally.

1. Business Information

Business Name: Safal Enterprises

Brand Name: Heritagewear

Website: https://heritagewear.in

Email: support@heritagewear.in

WhatsApp: +91 9235677619

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

2. Shipping Coverage

We proudly deliver our products across:

• All serviceable locations within India

• Selected international destinations

If your location is not serviceable, we will notify you and initiate a full refund for any prepaid amount received.

3. Order Processing Time

• Orders are typically processed within 2 business days after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working business day.

• During festive seasons, promotional events, or high-order volumes, processing times may be slightly extended.

4. Delivery Timeline

Domestic Orders (India)

Estimated delivery time:

Approximately 5 business days from the date of dispatch.

International Orders

Delivery timelines vary depending on:

• Destination country

• Customs clearance

• Local courier network

• Government regulations

International shipments generally require additional transit time beyond domestic deliveries.

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

5. Shipping Charges

Within India

• Free Shipping on all orders.

International Orders

International shipping charges, if applicable, will be calculated and displayed during checkout based on the destination, shipment weight, and courier availability.

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise stated during checkout.

6. Courier Partners

To ensure reliable delivery, Heritagewear works with trusted logistics providers, including:

• Delhivery

• Amazon Shipping

• Shadowfax

Depending on your delivery location and service availability, we may use other reputable courier partners to complete your shipment.

7. Order Tracking

Once your order has been dispatched, you will receive:

• Shipment confirmation

• Tracking number

• Courier partner details

• Tracking link (where available)

You can track your shipment using the information provided via email, SMS, or WhatsApp.

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

If you are unavailable during delivery:

• Please coordinate directly with the courier partner using the tracking information.

• Ensure your contact number and delivery address are accurate at the time of placing your order.

Orders returned due to repeated failed delivery attempts, incorrect addresses, refusal to accept delivery, or customer unavailability may incur additional shipping charges for re-dispatch.

9. Address Accuracy

Customers are responsible for providing accurate:

• Recipient name

• Mobile number

• Shipping address

• Landmark (if applicable)

• PIN/Postal Code

Heritagewear shall not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

10. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

• Weather conditions

• Natural disasters

• Public holidays

• High shipping volumes

• Transport disruptions

• Government restrictions

• Customs inspections

• Remote delivery locations

We appreciate your patience and will make every reasonable effort to keep you informed of significant delays.

11. Damaged or Incorrect Deliveries

If you receive:

• A damaged product

• An incorrect product

• A product with missing items

Please notify us within 7 days of delivery.

To help us investigate and process your request efficiently, you must provide:

• A continuous 360-degree unboxing video that starts before opening the package

• A clear view of the shipping label

• The unopened package

• The complete unboxing process without edits or interruptions

• Clear visuals of the received product and its condition

Claims submitted without the required unboxing video may not be eligible for approval.

12. International Customs & Duties

For international orders:

• Customs clearance procedures vary by country.

• Delivery may be delayed due to customs processing.

• Customers are responsible for paying any import duties, customs charges, VAT, GST, or local taxes levied by their destination country unless expressly stated otherwise.

Heritagewear has no control over customs processing times or additional charges imposed by customs authorities.

13. Lost Shipments

If your shipment appears to be lost during transit, please contact us promptly.

We will coordinate with the courier partner to investigate the shipment.

If the shipment is officially confirmed as lost by the courier, we will assist you with an appropriate resolution, which may include a replacement or refund, subject to verification and our internal policies.

14. Force Majeure

Heritagewear shall not be held liable for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:

• Floods

• Earthquakes

• Fire

• Pandemic

• War

• Civil unrest

• Government restrictions

• Transportation disruptions

• Customs delays

• Internet outages

• Labour strikes

In such situations, deliveries will resume as soon as normal operations are restored.

15. Contact Us

If you have any questions regarding shipping or your order, please contact us.

Heritagewear

Operated by Safal Enterprises

Email: support@heritagewear.in

WhatsApp: +91 9235677619

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

We appreciate your trust in Heritagewear and are committed to ensuring every order reaches you with care and reliability.