Privacy policy

Privacy Policy

Effective Date: July 20, 2026

Welcome to Heritagewear ("we," "our," "us"), operated by Safal Enterprises. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit https://heritagewear.in, place an order, or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Business Information

Business Name: Safal Enterprises

Brand Name: Heritagewear

Website: https://heritagewear.in

GSTIN: 09JHUPK1691H1ZJ

Support Email: support@heritagewear.in

WhatsApp Support: +91 9235677619

Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)

2. Information We Collect

We collect information to process your orders, improve your shopping experience, and provide customer support.

Personal Information

Depending on how you interact with our website, we may collect:

Full Name
Billing Address
Shipping Address
Email Address
Mobile Number
Date of Birth (if voluntarily provided)
Payment Information (processed securely by payment partners)
Order History
Customer Support Communications

Device & Technical Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Language Preferences
Time Zone
Pages Visited
Products Viewed
Shopping Cart Activity
Referral URLs
Website Usage Analytics

3. How We Use Your Information

Your information may be used to:

Process and fulfill orders
Verify payments
Deliver purchased products
Provide shipment tracking
Respond to customer enquiries
Process returns, refunds, and exchanges
Prevent fraud and unauthorized transactions
Improve website functionality and customer experience
Send transactional emails and order updates
Comply with applicable legal obligations
Maintain internal business records

We only collect information that is reasonably necessary for these purposes.

4. Marketing Communications

With your consent or where permitted by applicable law, we may send:

New product launches
Exclusive offers
Festival promotions
Collection updates
Shopping recommendations
Important store announcements

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link or contacting us.

Transactional communications related to your orders will continue even if you opt out of marketing messages.

5. Payment Security

We do not store your complete debit card, credit card, UPI PIN, banking passwords, or CVV details.

Payments are securely processed through trusted payment gateways including:

Razorpay
Cashfree
PayU

These payment providers process your payment information under their own privacy and security standards.

6. Cookies & Similar Technologies

We use cookies and similar technologies to:

Remember your shopping cart
Keep you signed in
Improve website performance
Understand visitor behaviour
Personalize your shopping experience
Measure advertising effectiveness
Detect fraud and abuse

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Sharing of Information

We never sell your personal information.

Your information may be shared only with trusted service providers where necessary, including:

Shipping and logistics partners
Payment gateways
Shopify platform services
Technology providers
Analytics providers
Customer support tools
Government or law enforcement authorities when legally required

All third-party service providers are expected to protect your information appropriately.

8. Shipping Partners

To deliver your orders, we may share relevant delivery information with logistics partners including:

Delhivery
Amazon Shipping
Shadowfax

Only the information required to complete the delivery is shared.

9. International Orders

If you place an international order, your information may be processed outside your country of residence as necessary to complete payment, shipping, customs clearance, or customer support.

By placing an international order, you consent to such transfers where legally permitted.

10. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer service
Maintain financial records
Comply with tax and legal requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of eligible information
Withdraw consent where applicable
Object to certain processing activities
Request information regarding the use of your data

To exercise these rights, please contact us using the details provided below.

12. Children's Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected inadvertently, appropriate steps will be taken to remove it.

13. Data Security

We employ commercially reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to maintain strong security standards, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before sharing any personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or business changes.

Updated versions will be published on this page with a revised Effective Date. Continued use of our website constitutes acceptance of the updated Privacy Policy.

16. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

Heritagewear

Operated by Safal Enterprises

Email: support@heritagewear.in

WhatsApp: +91 9235677619