Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

At Heritagewear, customer satisfaction is our priority. We take great care to ensure that every product is carefully inspected before dispatch. If, however, you are not completely satisfied with your purchase, this policy explains the conditions under which you may request a return, refund, or exchange.

Please read this policy carefully before initiating any request.

1. Business Information

Business Name: Safal Enterprises

Brand Name: Heritagewear

Website: https://heritagewear.in

Email: support@heritagewear.in

WhatsApp: +91 9235677619

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (IST)

2. Return & Exchange Eligibility

You may request a return or exchange within 7 days from the date of delivery, provided the product meets all of the following conditions:

The product is unused, unworn, and unwashed.
The product is in its original condition without any wear, stains, perfume, washing, alterations, or damage caused after delivery.
All original tags, labels, packaging, accessories, and invoices are intact.
The product is returned in the same condition in which it was delivered.

Products that do not meet these conditions may not be eligible for return, refund, or exchange.

3. Mandatory 360° Unboxing Video

To ensure a fair resolution for both customers and Heritagewear, a continuous 360-degree unboxing video is mandatory for all claims related to:

Wrong product received
Damaged product
Missing product
Defective product
Incomplete order

The video must:

Start before the shipping package is opened.
Clearly display the shipping label.
Show the unopened package from all sides.
Record the complete unboxing process without any cuts, pauses, or edits.
Clearly show the condition of the product after opening.

Claims submitted without the required unboxing video may not be eligible for approval.

4. Return Shipping Charges

For approved returns, the customer is responsible for a return shipping charge of ₹100 per order.

This amount may either:

Be collected before arranging the return pickup, or
Be deducted from the refundable amount, depending on the return method.

5. Restocking Fee

A flat restocking fee of ₹50 per returned order will be applicable to cover inspection, quality checks, packaging, and processing costs.

The applicable fee will be deducted from the refund amount where permitted by applicable law.

6. Refund Process

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If the return is approved:

Refunds will be processed within 7 working days after successful inspection.
Refunds will be issued through the original payment method wherever possible.
Depending on your payment method and financial institution, it may take additional time for the amount to reflect in your account.

Shipping charges, COD handling charges (if applicable), customs duties, taxes, or other service fees may not be refundable unless the return is due to an error on our part.

7. Exchange Policy

We offer exchanges within 7 days of delivery for eligible products.

Exchange requests will be accepted if:

The product has all original tags attached.
The product is unused, unworn, and unwashed.
The product is returned in its original condition.
The wrong product was delivered.
The product arrived damaged or with a verified manufacturing defect.
The requested replacement product is available in stock.

If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.

8. Non-Eligible Returns

Returns, refunds, or exchanges may be declined if:

The request is made after the 7-day return period.
The product has been worn, washed, altered, or damaged after delivery.
Original tags or packaging are missing.
The product has stains, odours, cosmetic damage, or signs of use.
The mandatory unboxing video is not provided for applicable claims.
The product is returned in a condition different from that in which it was delivered.

9. Order Cancellation

Orders cannot be cancelled once they have been successfully placed.

If you no longer wish to receive your order, you may refuse delivery when the courier partner attempts delivery.

Where applicable, return handling charges, COD handling charges, or shipping-related costs may be deducted in accordance with our policies.

10. Damaged, Wrong or Missing Products

If you receive:

A damaged product
A wrong product
A defective product
Missing items

Please contact us within 7 days of delivery.

To process your request, please provide:

Order Number
360° continuous unboxing video
Product photographs
Shipping label photographs
Brief description of the issue

Our team will review the request and provide an appropriate resolution as quickly as possible.

11. International Orders

International customers are also eligible to request returns or exchanges in accordance with this policy.

However:

International return shipping costs may vary based on the destination country.
Import duties, customs charges, taxes, and similar government levies paid by the customer are generally non-refundable.
Customers are responsible for complying with the return shipping regulations applicable in their country.

12. Fraud Prevention

Heritagewear reserves the right to reject return, refund, or exchange requests if fraudulent activity, misuse of the policy, repeated abuse, false claims, or manipulated evidence is suspected.

We may request additional information or documentation before approving a claim.

13. Force Majeure

Processing of returns, refunds, or exchanges may be delayed due to circumstances beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, pandemics, customs delays, labour strikes, or other unforeseen events.

14. Contact Us

If you need assistance regarding a return, refund, or exchange, please contact us.

Heritagewear

Operated by Safal Enterprises